Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
Introduction
calovent understands that your privacy is important. This policy explains how we collect, use, and protect your personal information when you interact with our business mentorship services. We're committed to transparency and want you to feel confident about how your data is handled.
Operating from Wagga Wagga, NSW, we comply with Australian Privacy Principles under the Privacy Act 1988. This means your rights are protected by law, and we take our obligations seriously.
Information We Collect
We collect different types of information depending on how you engage with our services. Here's what we might gather:
Contact Information
Name, email address, phone number, and business address when you reach out or sign up for our mentorship programs.
Business Details
Industry information, business size, current challenges, and goals you share during consultations.
Website Usage
Pages visited, time spent on site, and general browsing patterns through standard web analytics.
Communication Records
Email exchanges, session notes, and feedback you provide during our mentorship relationship.
How We Use Your Information
We use your information primarily to provide effective business mentorship. This includes understanding your specific challenges and tailoring our advice accordingly.
- Delivering personalized business mentorship and support services
- Communicating about sessions, resources, and relevant business insights
- Improving our services based on feedback and common client needs
- Maintaining records for business continuity and quality assurance
- Complying with legal requirements and professional obligations
We don't use your information for marketing unless you specifically opt in. Our focus is on the mentorship relationship, not promotional activities.
Information Sharing
We keep your information confidential. However, there are limited circumstances where sharing might occur:
- With your explicit consent for specific business purposes
- To trusted service providers who help us deliver our services (like secure cloud storage)
- When required by Australian law or court orders
- To protect our legitimate business interests in cases of fraud or legal disputes
We don't sell your information to third parties. Any service providers we work with are bound by strict confidentiality agreements and data protection standards.
Your Privacy Rights
You Have Control Over Your Information
Under Australian privacy laws, you have specific rights regarding your personal data. We're here to help you exercise these rights.
- Access: Request copies of the personal information we hold about you
- Correction: Ask us to fix any incorrect or incomplete information
- Deletion: Request removal of your data when it's no longer needed
- Restriction: Limit how we use your information in certain circumstances
- Portability: Receive your data in a format you can use elsewhere
- Complaint: Contact the Office of the Australian Information Commissioner if you're not satisfied
To exercise any of these rights, simply contact us using the details at the end of this policy. We'll respond within 30 days and won't charge fees for reasonable requests.
Data Security
Protecting your information is a priority. We use various security measures to keep your data safe from unauthorized access, loss, or misuse.
Encryption
All data transmission and storage uses industry-standard encryption
Access Controls
Limited access to personal information on a need-to-know basis
Regular Updates
Security systems and software kept current with latest protections
Staff Training
Team members trained on privacy obligations and data handling
While we implement strong security measures, no system is completely foolproof. We continuously monitor and improve our security practices to minimize risks.
Data Retention
We keep your information only as long as necessary for our business relationship and legal obligations. Here's our general approach:
When information is no longer needed, we securely delete it from our systems. You can request earlier deletion in most cases, though we may need to retain some records for legal compliance.
Cookies and Website Data
Our website uses cookies to improve your browsing experience and help us understand how people use our site. Most cookies we use are essential for the website to function properly.
- Essential cookies for website functionality and security
- Analytics cookies to understand visitor patterns and improve our site
- Preference cookies to remember your settings and choices
You can control cookie settings through your browser, though some website features may not work properly if you disable essential cookies. We don't use tracking cookies for advertising purposes.
International Data Transfers
Your information is primarily stored and processed within Australia. However, some of our service providers may operate from other countries with adequate data protection laws.
Important: When information is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy rights according to Australian standards.
We only work with international providers who demonstrate strong privacy protections and contractual commitments to data security. You can request details about any international transfers that affect your information.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through our usual communication channels.
The "Last Updated" date at the top shows when the most recent changes were made. We encourage you to review this policy periodically, especially if you're an ongoing client.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Here's how to reach us:
For complaints about privacy matters, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au or call 1300 363 992. We prefer the opportunity to resolve concerns directly, but you have the right to lodge complaints with the regulator.